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Private Equity - Service - Service Innovation

Service portfolio innovation

Developing an innovative service offering for an international manufacturer of beverage bottling facilities

Project content

  • Performing a 360° service excellence assessment
  • Performing benchmarking and best-practice visits with selected companies
  • Evaluating the future customer needs by way of a customer survey
  • Developing the future service product portfolio including price models, go-to-market approach, operating model and business plan
  • Developing a pricing tool for service and maintenance contracts
  • Developing a rollout plan for the service product portfolio
  • Supporting pilot marketing for global key accounts

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