Project content
- Defining objectives, scope and deliverables
- Providing and extracting all customer, installed base, product and service data
- Preparing the data and building the data pipeline (Medallion architecture)
- Analysing and modelling the data – exploratory data analysis from the perspective of markets, customers, installed base, products, services including service network
- Analysing machine data from the installed base where available
- Preparing the results in BI dashboards (Power BI)
- Conducting benchmarking of service revenues at the customer and installed base level
- Interpreting and aligning the analysis results
- Quantifying and assessing business potential and “Next Best Action”
- Initiating a project to develop a proof of concept (PoC) for a “Smart Service Control Tower”
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