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FMCG - Digitalisation - Digital Value Chain & Processes

Business process optimisation & organisational development

Embedding best-practice processes for an international online marketing company

Project content

  • Analysing all business processes (service processes, support processes, management processes) in Europe
  • Developing optimised target processes and a scalable organisation structure
  • Defining and implementing best-practice processes for product development and product maintenance
  • Defining and implementing a multi-level process for customer support, including implementation of a ticketing system

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