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Industry - Service - Service Innovation

Analysis and future vision of the service business

Service excellence analysis and definition for a global market leader in closure solutions

Project content

  • Conducting a 360° Service Excellence Assessment
  • Conducting a comprehensive qualitative and quantitative as-is analysis of the service business
  • Quantifying the business potential in the service business
  • Deriving the main thrusts for the successful transformation of the service business to excellence level
  • Develop and quantify a service excellence transformation roadmap

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