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Industry - Service - Service Innovation

Profitable growth in service business

Service excellence transformation at an international machine tools manufacturer

Project content

  • Performing a 360° service excellence assessment
  • Quantifying the business potential in service business
  • Developing a service excellence transformation roadmap
  • Supporting the service excellence transformation
  • Developing a life cycle oriented service product portfolio of fix-and-repair all the way to guaranteed-performance, including go-to-market approach and pricing models
  • Defining the future service organisation including new roles such as service business development and service product management
  • Developing target processes
  • Supporting the evaluation of service solutions such as mobile solutions, ticketing system, CRM (campaign management) etc.

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