- Developing a lifecycle-oriented service portfolio ranging from fix-and-repair to guaranteed performance, including go-to-market approach and pricing models
- Development, tests and implementation of a new, value-added service product to analyse and optimise machine deployment for the customer
- Regaining spare parts business in Asia through acquisition of a pirate – certified parts supplier
- Analysing service processes
- Defining future service processes including critical IT requirements
- Performing feasibility/gap analysis on the system to be introduced
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