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Industry - Service - Service Innovation

Profitable growth in service business

Performing the service excellence transformation for a medium-sized plant and machine engineering manufacturer

Project content

  • Developing a lifecycle-oriented service portfolio ranging from fix-and-repair to guaranteed performance, including go-to-market approach and pricing models
  • Development, tests and implementation of a new, value-added service product to analyse and optimise machine deployment for the customer
  • Regaining spare parts business in Asia through acquisition of a pirate – certified parts supplier
  • Analysing service processes
  • Defining future service processes including critical IT requirements
  • Performing feasibility/gap analysis on the system to be introduced

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