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Private Equity - Service - Service Execution

Digital product and service platform

Realising an integrated product and service platform for an international textile machine manufacturer

Project content

  • Reorganising the global service business
  • Defining and implementing customer support on four level and across three continents
  • Evaluation and implementation of a digital product and service platform for internal service organisation, service partners and customers
  • Optimising organisation and processes in the service organisation
  • Determining critical IT requirement and evaluating the target architecture (all-in-one vs best-of-breed)

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